You can raise a return request in just 3 simple steps within 7 days of product delivery:
Step 1: Raise a return request through email at firstname.lastname@example.org
Step 2: Our team will review the request and will decide on the return solution.
Step3: Enjoy 100% refund or replacement with no shipping charges.
Wrong product delivered
Product is expired or near to expiry
Received damaged/defective product
Packaging tampered or damaged before delivery
In case of Wrong Product/Size Exchange issue can be raised within 7 days of order delivery along with photographs (of the parcel box as well as other products received) or other relevant proofs
If after opening the package customer discovers that the item is missing, the return request should be filed within 2 days of delivery along with photographs (of the parcel box as well as other products received) on our email.
In case of a damaged packaging, do not accept the delivery of that particular package. In case you have received it and later, after opening the package, discover that the item(s) is Damaged/Defective or the product is leaked, the return request should be filed within 2 days of delivery along with photographs (of the received parcel box as well as the product) on our e-mail
In case products delivered are past or near their expiry date (medicines with an expiry date of less than 6 months shall be considered as near expiry) return request can be raised within 7 days of order delivery along with photographs of products (Expiry date must be clearly visible in the attached photographs).
Important Points to Remember :
Please ensure that the product to be returned is in unused and original condition.
Include everything you've received for the particular product you want to return like price tags, labels, invoice, original packing including box, freebies and accessories. In case the Product(s) returned by the customer does not fulfill these conditions then Healthmug is not liable to re-conduct the delivery of the returned product(s).
In case of Refunds, the entire amount paid by you including shipping charges are transferred to your account.
The customer can cancel the order for the product directly by logging in Healthmug account till we ship it. Orders once shipped cannot be cancelled. After shipping if a customer still don't need the product he/she may refuse to accept it from the courier partner and we will initiate a refund after the product is received by us.
Meripharmacy also reserves the right to cancel any orders that our courier partners are unable to accept and service due to certain reasons. Some other situations that may result in your order being cancelled include: Non-availability of the product ordered by you Errors in pricing information specified by our partners (sellers) Non-availability of the quantities ordered by you Any other reason beyond the control of Meripharmacy